CargoSmart Launches Business Process Outsourcing Services

CargoSmart is excited to announce the launch of business process outsourcing services for ocean carriers and logistics service providers (LSPs). The Virtual Business Center, a team of specialized representatives, uses business activity monitoring tools to manage documentation processes and sailing schedule maintenance to help clients improve customer service quality, increase operational efficiency, and save costs.

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Drewry and CargoSmart Cooperate to Deliver New Container Key Performance Indicators

Drewry and CargoSmart Cooperate to Deliver New Container Key Performance IndicatorsCargoSmart is pleased to announce that Drewry Maritime Research and CargoSmart have entered into a cooperation agreement that will introduce a wider range of container Key Performance Indicators (KPIs) to help importers and exporters benchmark their carriers’ service levels. Drewry will incorporate the additional KPIs into a new quarterly report, the details of which will be announced in late April 2012.

“The new container KPIs will add value as they will measure performance at the box-level, which is more important for shippers than at the ship-level,” said Philip Damas, director at Drewry.

Drewry has chosen CargoSmart for its comprehensive, high quality data, which is necessary for KPIs to be effective for decision making.

Read the full press release.

If you would like CargoSmart to notify you when Drewry’s new report is available, please contact us at